Your satisfaction is our main goal. We want to make sure your event is the very best it can be. We want to make you a PenguinsUp Party Rentals & Kids Event customer for life. If you do encounter any problems, Please contact us immediately at 858.699.9302
Your privacy is very important to us. Your personal information will, under no circumstance, ever be sold or otherwise distributed. All sensitive information is destroyed securely.
What information do we collect?
We collect information from you when you place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you will only be used to process transactions and to send periodic emails. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. The email address you provide for order processing will only be used to send you information and updates pertaining to your order.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your credit card information will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at PenguinsUp/Rental-Policy
To cancel or reschedule, sufficient notice must be given – at least 7 days prior to start of your event. Cancellation of event with less than 7-day notice forfeits entire deposit. Postponement or Cancellation of your event with at least a 7-day notice entitles customer to a complete refund, or use of deposit towards a timely rescheduled event at our discretion. Any rescheduled event is subject to availability of activities at the time of notification of postponement.
If the Equipment is delivered by San Diego Bouncers and accepted by customer, then customer shall not be entitled to any refund whatsoever if customer elects not to use the Equipment due to weather or other causes. Refunds are processed same-day, but may take up to 7 business days to for funds to complete.
Weather Related Cancellation
Cancellation due to rain or inclement weather entitles customer to full refund with same day notice. Cancellation after set-up has begun forfeits any refund. PenguinsUp cannot guarantee weather conditions, we reserve the right to cancel or reschedule your rental prior to delivery if severe weather conditions are imminent or if we have any reason to believe that the inflatable equipment and/or its users may be in danger. Some examples of severe weather are high winds, excessive rain, snow, and lightning.
Insurance/Safety Policy :
Click here for our Safety and Insurance. Feel free to contact us with any questions.
If you have any questions or concerns, you may contact us using the information below:
PenguinsUp Party Rentals & Kids Event